When renting through Asset Plus Property it does not matter how much you pay per week, you will receive prompt professional service and we will do everything we can to ensure you call the property your home.
We are different to other agents in that we make a private one on one time for you to view a property. If you cannot make a set open home time, contact our office and we will make a time for you to inspect the property. Private Inspections are available Monday – Friday 10am to 4.30pm.
Please note that you must inspect a property before your application will be considered. Applications are available from our website. We also accept 1Form Applications.
When applying for a property it is important to complete the application in full and submit all the necessary supporting documentation. Failure to fully complete the application may result in processing delays.
Our office works to process an application within one business day of receipt.
Following approval of your application you will be contacted by our office confirming the next steps. A congratulations email will be sent to you detailing the documentation required to be signed, including your general tenancy agreement and bond lodgment form.
A two week deposit will be requested to secure the property for you. Please note this deposit is non-refundable and is NOT an application fee. The deposit will be applied to your first two weeks rent.
A four week bond will be payable prior to your lease start date and before keys will be released.
A rental bond is a security deposit that a tenant pays at the start of tenancy, which is held by the RTA and is paid back to the tenant at the end of the tenancy period provided no money is owed for rent, damages or other costs.
The RTA will issue an Acknowledgement of Rental Bond to a tenant following the bond being lodged with the RTA.
If your rent increases during the term of your lease or at the time of a lease renewal, you may be asked to top up your bond to equal four times your new rent. I.e. a $10 p.w increase in rent would require a bond top up of $40.
Once your application has been approved your move in date will be confirmed. Usually your move in date will be no later than 14 days from when your application was submitted – subject to the property’s availability.
Prior to moving into the property and keys being released there are two very important steps. Firstly, your lease and the associated documentation must be finalised and signed by all parties to the lease. Secondly, your deposit and bond must be paid in full.
Keys will be made available to you after 2 pm on your move in date.
In preparation for moving in it is important to take the time to connect your utilities. This includes electricity, gas, telephone and internet.
Our office recommends Direct Connect. Direct Connect can arrange for a variety of services to be connected before you move in. Please contact our office to enquire about this service.
When connecting your electricity it should be noted that it can take 24 – 72 hours for Energex to connect your power.
If the power is currently disconnected at the property, Energex will require a site in order to connect your service. It is important that you contact your Utilities Retailer to schedule your electricity connection in advance.
A list of Electricity Retailers:
AGL 13 52 45
Qenergy 1300 448 535
Click Energy 1800 775 929
Origin 13 24 63
Lumo 1300 552 928
Energy Australia 133 466
We advise all tenants to ensure their contents are sufficiently insured, as the properties building & landlord insurance policies usually do not cover tenant’s possessions.
Tenant’s Contents Insurance, often called Renter’s Insurance can be sourced from most insurance companies. Coverage can include:
- Fire and theft
- Damage from storms, lightning, water from leaking pipes, earthquakes and meteorites
- Accidental breakage (of glass)
- Replacement for contents such as TV, furniture, computers
When you move into a property at the beginning of your lease you will be provided with an Entry Condition Report.
Your Entry Condition Report records the condition of the property at the start of your tenancy.
It is important that you complete this report properly and return it to our office within 3 business days of your lease start date.
It is important to report any maintenance issues found at the beginning of your tenancy, separate to completing your Entry Condition Report. Your Entry Condition Report is a record of the properties condition from a wear and tear perspective, which is different to a maintenance issue that requires attention from the landlord for repair.
If something is broken or damaged, you should not try to make repairs yourself. You must advise us about it as soon as possible and we will organise the appropriate tradesperson to attend.
All maintenance must be submitted in writing via email to firstname.lastname@example.org or you can submit a Maintenance Request Form.
Once a maintenance request is received we are required to get approval from the landlord before proceeding with the repair. Our office will contact the landlord for approval and when authorised, organise for the appropriate tradesman to contact you directly for access.
It is important that you answer or respond to the tradesman when contacted. If you are unable to be home at the time, you may authorise the tradesman to collect keys from our office.
It should be noted that standard turnaround times for maintenance is 10 business days for non-urgent work. Further delays will occur should you not respond to the tradesman or deny access for any reason. Our tradesman only work during normal business hours and are not authorised to incur extra cost for after hours callouts, unless the work is classed as an emergency.
With regards to maintenance and repairs the RTA principally split the responsibility between landlord and tenant as follows:
- Maintenance, general wear & tear – landlord’s responsibility
- Damage/user error – tenant’s responsibility
For example: If you or one of your guests caused the breakage or damage, you may be required to pay for the repairs. If the issue is a result of tenant neglect, user error or damage, you may be required to pay for the repairs.
If you delay in reporting a maintenance issue and further damage or cost is sustained, you may be required to pay the extra cost.
NOTE: You cannot stop paying the rent as a way to get the repairs attended to.
If you experience an emergency maintenance issue and cannot contact Asset Plus Property, please contact our office at 07 3367 2282 and text message the emergency mobile number provided on the message bank to organise an emergency call out.
The following situations are considered emergencies:
- a burst water service or a serious water service leak
- a blocked or broken lavatory service
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply to the property
- a failure or breakdown of an essential service or hot water, cooking or heating appliance
- a fault or damage that makes the property unsafe or insecure
- a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
- a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property
If there’s an emergency and Asset Plus Property or our nominated repairer cannot be contacted, you can arrange for a suitably qualified person to carry out the repairs to a maximum value of two weeks rent. You can pay the repairer yourself and have Asset Plus Property reimburse you or request the repairer bill Asset Plus Property directly.
If you arrange for emergency repairs, you must provide Asset Plus Property with a copy of the invoice or receipt, plus a short letter stating what happened.
NOTE: You cannot stop paying the rent as a way to get the repairs attended to.
Under the Fire and Rescue Service Act 1990, both tenants and lessors have responsibilities for smoke alarms in their rental properties.
Tenants have an obligation for cleaning, testing and replacing batteries for smoke alarms.
Landlords have the obligation for installing, cleaning and testing smoke alarms and replacing batteries before the start or renewal of a tenancy.
If you believe your Smoke Alarm is faulty report the issue to Asset Plus Property immediately.
Smoke Alarms Australia & Smoke Alarms Solutions are contracted by our office to ensure smoke alarms are correctly installed and to provide Certificates of Compliance.
Failure by a tenant to provide access to the Smoke Alarms Contractor, when an Entry Notice has been issued, is a breach under the legislation and lease and will result in the tenant being fully responsible for the failed compliance of the property, along with any fines resulting from the failure to provide access.
If your supply of hot water is not hot or does not seem to last as long as it should, your hot water system may need topping up. Firstly check for visible signs of leaking. If a leak is visible report the issue immediate.
To top up your hot water system locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check…is the power switched on, has the safety switch or circuit breaker been tripped or a fuse blown? Remember in winter, efficiency of the tank is less than in summer and the water will cool more quickly.
Note: Please follow the above procedure before requesting maintenance. Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.
If your neighbours have also lost power please contact ENERGEX directly on 13 62 62 as the fault may be a network issue.
If your neighbours have power or if you have only lost power to one circuit, i.e only power points & your lights work, first check if your Safety Switch or circuit breaker has tripped. If so, reset the switch. If it trips again unplug all appliances from the power points, including your fridge & dishwasher. Reset the Safety Switch and plug in appliances one at a time until the faulty appliance is located. If you have a fuse box check this for a blown fuse.
Note: If this does not rectify the problem please notify our office.
Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Water level is a priority when keeping a healthy pool. The water level must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in equipment failure.
- No metal objects are to be allowed in the pool as it could cause corrosion marks.
- No animals should be allowed in the pool as this creates a huge chemical imbalance.
- Ensure regular water testing for correct PH level to prevent mould/fungus forming in the pool.
- Vacuum at least once a week to keep pool clear of debris.
- Regular checks of the pump to ensure the motor is working correctly and efficiently (making funny noises could be a forerunner to a problem). Leaking or pooling water at the pump could mean a cracked casing and will need attention.
It is recommended that you engage a Professional Pool Service company to check and maintain your pool for you on a regular basis. This will ensure you pool is kept healthy and blue – ready to enjoy.
Note: Even if a pool is maintained for you, it is your responsibility to alert us if any problems arise.
It is our policy to inspect every property managed two to three times per year and report to the landlord, on the manner in which the property is being maintained.
It should be noted that this inspection is completed for the sole purpose of the property’s suitability for rental, and to report visible maintenance /repair issues and is not a Building or Pest Inspection Report.
Routine Inspections are carried out on a regular basis. Entry Notices will be issued in accordance with the RTA requirement. The tenants are welcome to be home for these inspections but if you are unable to do so we will use our set of keys to gain access. Photos are taken of the property, to record the ongoing state of the property and record any maintenance reported.
Rent must be paid on time and in accordance with the terms of your tenancy agreement.
Our office has a very strict arrears policy. Late payment of rent is not tolerated.
If you miss a rental payment or have any rent related issues, please contact your Property Manager immediately.
If your rent is 7 days overdue you will be served a Notice to Remedy Breach (Form 11). You will have 7 days to pay the outstanding rent and bring your rent back up to date. If you fail to do so you may be issued a Notice to Leave.
We encourage you to discuss any rent related issues with your Property Manager.
The following rent payment methods are available:
B-Pay Biller Code: 4481 Reference Number: DEFT Card Number
Direct Debit via DEFT
Credit Card Payment via DEFT
Cheque (Send to: PO Box 554, Albion DC, QLD 4010)
Money Order (Send to: PO Box 554, Albion DC, QLD 4010)
In person at our office (38a Douglas Street, Milton, Qld 4064)
Please note that all Credit Card transactions incur a 1.5% transaction fee and all Direct Debits incur a $1.00 transaction fee.
A tenant is responsible for the cost of all services connected to their property including electricity, gas, telephone, internet, pay TV and under the curtain circumstances water consumption.
Under the RTA a landlord is allowed to pass on the full water consumption charges (including bulk water charges) provided all the minimum criteria has been met. It should be noted that a tenant can not be charged for Fixed Access or Sewerage Usage Charges
The minimum criteria for water charging is:
- A property must be individually metered for water
- A property must be water efficient
- The tenancy agreement must state that the tenant must pay for water consumption
A water efficient property has certain water efficient fixtures including water efficient taps, shower heads and toilets. A plumber will also provide a certificate confirming the property is water efficient.
As the Local Water & Sewerage Authority invoice includes a fixed access and sewerage component, these accounts cannot be placed in the tenant’s name.
If your property meets the criteria of being water efficient and individually metered you will receive an invoice from our office on a quarterly basis confirming your water used, the cost associated and will be provided 30 days for payment of the account.
If your property is individually metered but not water efficient, you may be charged excess water consumption – being usage over 40KL per quarter.
If you decide to vacate the property prior to the end of your lease, you will be breaking your lease.
Your Rights and Responsibilities
Under the terms of your lease there are provisions for a Break Lease. It is important to note that you are still liable for the rent and upkeep of the property until a new tenant moves in and takes over your lease responsibilities. Upkeep includes but is not limited to keeping the electricity on, maintaining the pool and gardens (if required) and ensuring the property is kept clean and tidy, as per the terms of your lease agreement.
Costs of Breaking Lease
On top of keeping your rent up to date you are required to pay a Break Lease fee. The Break Lease fee consists of one week rent + GST plus advertising of $160.60 and a Smoke Alarms Service of $75. The advertising fee is for a 30 day period. If re-advertising is required a re-listing fee will be payable.
You can pay this fee in the same way you pay your rent; however it is important that you pay the amount as a separate transaction to your rent, to ensure the amount is allocated correctly.
All rent must be paid up to date until a replacement tenant is found. Rent cannot be deducted from your bond.
Showing Potential Tenants
If you are flexible with inspection times, allowing access and keep the property in a presentable manner during the inspections, this will assist our office in finding suitable tenants quickly and help mitigated your loss.
When considering ending your lease you must first consider your lease end date. It is a requirement that two weeks written notice if provided, prior to your lease end date.
Written notice must be provided by way of a Form 13 – Notice of Intention to Leave. This form must be completed and submitted to our office prior to 14 days before your lease end date.
Our office endeavors to contact tenants and discuss their lease renewal options two months prior to the end of any lease, as such you will be contacted by our office to confirm you lease renewal intentions well before you lease is due to expire.
If you decided to vacate you must first submit your Form 13 – Notice of Intention to Leave before our office will complete any Rental References on your behalf.
Once you have submitted your Notice of Intention to Leave you will receive a letter confirming the process preparing for you to vacate.
All rent must be paid up to date prior to you leaving the property. Rent cannot be deducted from your bond.
Exit cleaning requirements:
It is a standard term in our tenancy agreements that tenants must have the property professionally cleaned and receipts provided to our office. Contact our office for a vacate cleaning checklist
Exit garden requirements:
Gardens must be left well maintained and in the same condition as when you moved in. This includes mowed, weeded, watered, hedges trimmed and the grass green.
Electricity & utilities disconnections:
It is important that your electricity is not disconnected when we complete your exit inspection. Without electricity we are unable to check the property fully, including working bulbs, appliances etc; and if extra cleaning is required, electricity must be connected.
We recommend you organise for the final meter readings to take place no earlier than 10 days after your lease end date. If the electricity is disconnected, this may delay your bond refund until we are able to fully inspect the property, when the electricity is re-connected.
Your bond will be refunded once all outstanding money has been paid and the exit inspection is completed.
Please note that Bond Refunds take a minimum of 10 business days to be processed by our office. If a Bond Claim is required, extra time may be required.
Bond refunds can now be completed by our office online, via the RTA e-services portal. Simply provide our office with your bank account details and forwarding address when you leave. This will facilitate the prompt refund of your bond.
Exit Condition Report
The exit condition report is a requirement of the Residential Tenancies Act, and is to be completed by you upon vacating the property. Two copies must be supplied to our office upon handover of the property.
Using our recommended contractors will guarantee your maximum bond refund. We find that when tenants use external contractors, we have to either get them back or have the property re-done by our recommended contractors.